Damaged Goods Policy

At Femallura, we understand that receiving damaged goods can be disappointing. We strive to ensure that your shopping experience is seamless, and we apologize for any inconvenience caused. Please take a moment to review our Damaged Goods Policy to understand how we address and resolve such situations.

Reporting Damaged Goods:

1. Immediate Inspection: Upon receiving your order, please inspect the package carefully. If you notice any damage to the outer packaging, document it with clear photos before opening the package.

2.Unboxing Inspection: Once you open the package, thoroughly inspect the contents. In the event of damaged products, please take clear pictures showcasing the damage.

3. Report Promptly: Report any damaged goods to our customer service team within 7 days of receiving your order. You can reach out to us through our customer support email at femallura@gmail.com or by calling our helpline at +17733324662.

Damaged Goods Policy Guidelines:

1. Photo Submission: To facilitate a quick resolution, please include clear photos of the damaged items and their packaging when reporting the issue. This helps us assess the damage accurately.

2. Return Authorization: If a return is necessary, our customer service team will provide you with a Return Authorization (RA) number. Please do not return any items without this authorization.

3. Return Shipping: Once you receive the RA number, carefully repack the damaged items in their original packaging and ship them back to us. We will provide details on the return shipping process during the authorization.

4. Replacement or Refund: Depending on product availability, you may choose between a replacement or a refund for the damaged items. If a replacement is preferred and available, we will expedite the shipping process.

5. Refund Process: If you opt for a refund, it will be processed within 7 business days once we receive the returned items. The refund will be issued through the original payment method used during the purchase.

Conditions for Returns:

1. Damaged items must be reported within 7 days of receiving the order.

2. Products must be in their original packaging.

3. Return shipping costs for damaged items will be covered by Femallura.

Contact Us:

If you have any questions or concerns about our Damaged Goods Policy, please feel free to contact our customer service team:

• Email: support@femallura.com
  
• Phone: ‪(331) 303-2104‬

We appreciate your understanding and cooperation as we work to ensure your satisfaction with every purchase at Femallura.com.