FAQ

Frequently Asked Questions

1.       Q: Is Femallura a legitimate online store?

A: Yes, Femallura is a legitimate and registered online beauty product store in the USA.

2.       Q: How can I be sure that Femallura sells genuine beauty products?

A: We source our products directly from reputable brands and authorized distributors to ensure authenticity.

3.       Q: What sets Femallura apart from other online beauty stores?

A: Femallura is committed to offering high-quality products, exceptional customer service, and a seamless shopping experience.

4.       Q: How can I contact Femallura's customer support?

A: You can reach our customer support team via email at femallura@gmail.com or through our Contact Us page.

5.       Q: What is Femallura's shipping policy?

A: We offer fast and reliable shipping within the USA & Global. Most orders are processed within 48 hours.

6.       Q: Can I track my order?

A: Yes, once your order is shipped, you'll receive a tracking number via email to monitor the delivery status.

7.       Q: Are there any shipping charges?

A: Standard shipping is free of cost on all orders.

8.       Q: What if I receive a damaged product?

A: Contact our customer support with a photo of the damaged item, and we will arrange a replacement or refund.

9.       Q: How do I return a product?

A: Check our Returns & Exchanges page for detailed instructions on returning products within 30 days of purchase.

10.   Q: Is there a satisfaction guarantee?

A: Yes, we offer a 100% satisfaction guarantee. If you're not happy with your purchase, we'll make it right.

11.   Q: Are the payment transactions on Femallura secure?

A: Absolutely. We use industry-standard encryption to ensure the security of your payment information.

12.   Q: Does Femallura store my credit card information?

A: No, we do not store any credit card information. Your transactions are securely processed through our payment gateway.

13.   Q: Can I cancel my order?

A: Orders can be canceled within 24 hours of purchase if not shipped. Contact our customer support for assistance.

14.   Q: How does Femallura protect my personal information?

A: We take data security seriously and follow strict privacy policies. Your information is kept confidential and used only for order processing.

15.   Q: Are there any hidden fees?

A: No, we believe in transparency. The price you see at checkout is the total amount you'll be charged.

16.   Q: Are product reviews on Femallura genuine?

A: Yes, our product reviews are submitted by verified customers who have purchased and used the products.

17.   Q: Can I modify my order after placing it?

A: Unfortunately, orders cannot be modified once they are placed. Please double-check your cart before completing the purchase.

18.   Q: How do I know my size for beauty tools like hair straighteners?

A: Refer to our size guides available on product pages, and feel free to contact customer support for personalized assistance.

19.   Q: Are the prices on Femallura competitive?

A: We strive to offer competitive prices, and we frequently run promotions and discounts for our customers.

20.   Q: How often does Femallura restock products?

A: We regularly restock popular items, and you can sign up for product notifications to be alerted when they are back in stock.

21.   Q: Can I place a bulk order for beauty products?

A: Yes, we accept bulk orders. Contact our customer support for special pricing and assistance with bulk purchases.

22.   Q: Does Femallura ship internationally?

A: Yes, we do ship globally. 

23.   Q: Can I get beauty product recommendations from Femallura?

A: Absolutely! Contact our beauty experts through our website, and they'll be happy to help you find the perfect products for your needs.

24.   Q: Are there any exclusive deals for newsletter subscribers?

A: Yes, subscribe to our newsletter for exclusive deals, early access to sales, and beauty tips.

25.   Q: How do I know if a product is out of stock?

A: The product page will indicate if an item is out of stock. You can also contact customer support for more information.

26.   Q: Does Femallura have a physical store?

A: Currently, Femallura operates exclusively as an online store. We do not have physical retail locations.

27.   Q: Can I change my shipping address after placing an order?

A: Unfortunately, we cannot change shipping addresses once an order is placed. Please ensure your address is accurate at checkout.

28.   Q: How does Femallura handle backorders?

A: If a product is on backorder, we'll notify you of the estimated restock date, and you can choose to wait or modify your order.

29.   Q: How can I redeem a discount code?

A: Enter the discount code at checkout in the designated field, and the discount will be applied to your total.

30.   Q: Does Femallura have a mobile app?

A: Cureently we don’t have a mobile app but our mobile version of this website is sufficient enough.

31.   Q: How can I stay informed about new product launches?

A: Follow us on social media (Please give our Social Media Links) and subscribe to our newsletter to stay updated on the latest product launches and beauty trends.

32.   Q: Are there any age restrictions for purchasing certain beauty products?

A: Some products may have age restrictions due to their ingredients. Ensure you meet the age requirements before purchasing.

33.   Q: Can I get a refund if the price of a product drops after I purchase it?

A: Unfortunately, we do not offer refunds for price drops after purchase.